Frequently Asked Questions
Everything you need to know about our solutions
How quickly can we launch NAWIRI?
From initial consultation to full deployment takes approximately 2 months. This includes prototype preview, coupon printing, system integration, staff training, and pilot launch. We provide a detailed project timeline during the proposal phase.
What's the investment required?
Investment varies based on your product volume, distribution network, and customization needs. However, our clients typically see positive ROI within 6-9 months due to increased sales and reduced counterfeit losses. We'll provide a custom quote during our consultation based on your specific requirements.
Does this work with our existing packaging?
Yes! NAWIRI coupons can be integrated into your current packaging design with minimal changes. We offer flexible options including adhesive labels, printed inserts, or direct packaging integration. Our team works with your packaging supplier to ensure seamless implementation.
How do you prevent fraud and code duplication?
Every coupon code is uniquely generated with military-grade encryption and can only be redeemed once. Our system tracks redemption patterns, flags suspicious activity, and provides real-time alerts. The scratch-off mechanism ensures codes haven't been compromised before purchase.
What if our customers don't have smartphones?
That's NAWIRI's superpower! The platform works on ALL mobile phones, including basic "Kabambe" phones. Customers simply send an SMS with their code - no app download, no internet required. This inclusivity is why we reach 100% of your customer base, not just the tech-savvy segment.
Can we customize the rewards offered?
Absolutely! You have full control over reward types, point values, and redemption thresholds. Popular options include airtime (all networks), M-Pesa cash, shopping vouchers, electricity tokens, and even your own products. We can also create tiered reward systems for different customer segments.
What data and analytics do we receive?
You get comprehensive real-time dashboards showing: geographic redemption patterns, product performance by region, top retailers and influencers, customer demographics, time-based trends, campaign effectiveness, and competitive insights. Daily automated reports are sent to your team, with custom reporting available.
Do you provide training and support?
Yes! Our package includes comprehensive training for your marketing, sales, and customer service teams. You'll also have a dedicated account manager and 24/7 technical support. We provide training materials, best practice guides, and regular strategy sessions to maximize your ROI.
How does this help fight counterfeits?
Counterfeiters can't replicate our encrypted codes. When customers verify their purchase through NAWIRI, they instantly know if it's genuine. Counterfeit attempts are logged and mapped, giving you intelligence on where fakes are circulating. This dual benefit of loyalty + authentication is what makes NAWIRI so powerful.
Can we run targeted promotional campaigns?
Yes! Use the analytics to segment customers and launch precision campaigns. For example: double points in low-performing regions, bonus rewards for new products, seasonal promotions, or VIP benefits for high-volume buyers. All campaigns are trackable with clear ROI metrics.
What about ODOO ERP implementation timelines?
ODOO implementation typically takes 3-6 months depending on complexity and number of modules. We start with a thorough GAP analysis, then move to configuration, data migration, testing, and training. Our phased approach ensures minimal disruption to your operations.
Can your Managed IT Services scale with our business?
Absolutely! Our services are flexible - start with part-time support and scale to full-time dedicated teams as you grow. We adjust service levels based on your needs, whether that's adding more help desk coverage, expanding to multiple locations, or taking on larger infrastructure projects.
